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GovernmentMobility Governance
Public Agency Cuts Workload by 40% With Solve(X)
How a local government agency brought 350 devices across public works, public safety, administration, and field services under structured oversight, cut administrative workload by 40%, and put wireless spend back inside a predictable budget.
40%
Reduction in administrative workload
$60K
Annual mobility savings
350
Devices under structured oversight
78
Suspended lines identified and corrected
The mobility environment was functioning. Devices were active, invoices were processed, and operational workflows remained uninterrupted.
But it was not optimized.
As mobility usage expanded, visibility declined. Carrier billing, inventory records, and device oversight became increasingly difficult to govern across systems and departments.
The Challenge: Limited Visibility Increased Mobility Overspend
The issue was not connectivity. It was governance.
Every month, teams reconciled carrier billing reports, device inventories, usage activity, and departmental records. Manual governance became routine. Visibility gaps delayed decision-making, while mobility costs accumulated without structure.
In this taxpayer-funded environment, financial drift became governance risk.
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Lines outlived their users
Unused lines remained active after employee transitions, quietly accumulating charges.
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No rate-plan visibility
Rate plans lacked centralized visibility, so alignment with actual usage was impossible to verify.
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Manual billing oversight
Billing oversight depended on manual coordination across departments instead of automated validation.
Before Solve(X), we were managing mobility month to month. We lacked consistent visibility into what was active, what was being used, and where spend was increasing.
Agency Leadership — Local Government
Those conditions reduced operational clarity and made mobility increasingly difficult to govern at scale.
The Solution: Centralized Visibility and Continuous Optimization
The first step was not cost reduction. It was control.
Carrier, billing, and device management data were consolidated into one centralized mobility environment, delivering real-time visibility into devices, lines, usage, charges, and lifecycle status.
Usage activity became measurable. Reporting became more consistent. Device and line statuses updated in real time instead of depending on manual coordination across systems.
Three integrated solutions established control:
OneSync
Unified carrier, billing, and device records into a governed system of record, improving reporting consistency and operational visibility.
AI Optimization
Continuously analyzed billing and usage activity, eliminating zero-usage lines and aligning rate plans with actual usage patterns.
Asset Management
Centralized lifecycle tracking and inventory oversight, improving operational consistency and device accountability across departments.
Together, these capabilities replaced fragmented oversight with automated governance, synchronized visibility, and continuous mobility optimization. What previously required manual intervention became structured and repeatable.
The results
Controlled Spend, Reliable Mobility Operations
With centralized oversight in place, mobility operations became more accurate, automated, and predictable — a governed program built on reliable data.
40%
Reduction in administrative workload
$60K
Annual mobility savings
78
Suspended lines identified and corrected
350
Devices governed across every department
- Centralized reporting across billing, usage, and inventory
- Improved operational visibility and governance consistency
- Automated optimization across the mobility environment
- Wireless spend back inside a predictable budget
Now we have clear reporting, stronger operational control, and confidence in how mobility is being managed across the agency.
Agency Leadership — Local Government
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