Hospitality Company Gives Finance a Clear View of 2,000 Wireless Lines

The company runs roughly 2,000 Verizon lines: smartphones for its on-site teams, hotspots for events, and routers for operations.

Every charge had to land on the right GL code, department and VP, and constant staff turnover made that harder each month. Termination lists came in by hand, devices didn’t always come back, and lines could keep billing for months after someone left. Meanwhile rate plans drifted away from how lines were actually used, and international calls went unchecked.

The Challenge: Thousands of Lines, Constant Turnover, and Every Charge to Allocate

What clouded the monthly picture:

The Solution: A Dedicated Analyst and a Platform That Put Every Charge in Its Place

Every month, a dedicated GoExceed analyst meets with the client’s IT team to walk through the invoice, savings, idle lines, and next steps.

Four capabilities put every charge in its place:

Lifecycle support rounds out the engagement: ordering, admin support, and device recycling and remarketing. Next up: moving device ordering into Solve(X) and evaluating GoExceed’s certified ServiceNow app so help desk tickets and order updates sync automatically.